Key Expertise Areas
Leveraging AI responsibly to provide business & user value
Design system development and governance
Heavy collaboration with engineering through a deep understanding of development
Reducing support calls through improved self-serve workflows
Boosting product usability through simplified design solutions
Rapid prototyping to transform ideas into testable concepts
Fostering inclusive, feedback-rich cultures that bring out the best work from teams
Career Highlights
1st Place Winner, Weave's 2023 AI Innovation Contest
500% increase in usability through user flow redesign
Reduced unpaid invoices by designing custom "pay over time" feature
Transformed brand identity and boosted sales with new collateral
Art directed over 100 new headphone and speaker products per year
Work Experience
Weave
January 2024 - Present
Principal Product Designer
Defined product UX for AI tools and integration features. Collaborated closely with ML and development teams to ensure feasibility and roadmap alignment.
Led design for Weave’s in-house Payment Plans platform, scaling it from concept to launch and driving over $20M in processing volume within 12 months. Championed a user-centered, compliant MVP and iterated quickly based on real-time adoption insights.
Re-architected invoice and payment systems to support flexible payment plans, partial payments, and modern authorization patterns contributing to an 80% increase in total payment volume.
Drove adoption of self-serve flows across onboarding, upgrades, and scheduling tools resulting in a 50% boost in booking revenue and reduced reliance on live support and sales.
November 2021 - January 2024
Lead Product Designer
Built and led a cross-functional design team of 10, improving visibility, delivery velocity, and design / engineering collaboration across multiple product pillars.
Shaped core user experiences across scheduling, patient communication, and payments, balancing usability, performance, and evolving technical constraints.
Helped foster a design culture rooted in craft, curiosity, and product ownership driving tighter alignment with engineering and product stakeholders through rituals, reviews, and team coaching.
Vivint
March 2021 - November 2021
Senior Product Designer
Refined the design system for clarity and efficiency, coached product leaders on process and metrics, unified cross-platform OTA update flows, and simplified complex UX with engineering partners.
O.C. Tanner
April 2018 - March 2021
Senior Product Designer
Mapped user journeys to build empathy, redesigned core flow boosting usability 5x, reduced rework through early eng collaboration, and led design system updates across design and code.
Overstock
September 2015 - April 2018
Product Designer
Designed a vehicle shopping flow with third-party integrations, SEO-optimized guides, and concepted 3D product viewing to drive engagement and conversion.
Banyan
April 2015 - September 2015
Creative Director
Led design and marketing through $20k→$100k MRR growth, bridging brand and product by directing app UX, refining sales materials, and evolving from visual design into product thinking.
Skullcandy
June 2011 - April 2015
Lead Art Director
Directed product design from concept to tech packs—shaping seasonal collections, color palettes, and artwork grounded in mood-driven storytelling.
June 2008 - June 2011
Art Director
Designed headphones, speakers, apparel, and accessories along with developing tech packs for 100+ products annually, including special collaborations with top brands like Nike, Budweiser, NBA, MLB, Lions Gate, Under Armor, D&G, Casio, Paul Frank, and more.