O.C. Tanner
Culture Cloud Mobile
Overview
O.C. Tanner creates software that improves workplace culture with peer to peer recognition, anniversary awards, and management tools. These offerings have been proven to increase employee retention and satisfaction.
Deep user research to create journey mapping and understand the needs of the user. Collaborating with product teams to identify critical features that should be included in the MVP of our new mobile app. The result was a single app the elegantly integrated 5 different product areas for greater productivity and usability.
Outcome
Usability testing showed drastic improvements over the web app in both the number of clicks required and the amount of time for new users to complete important tasks. There were a couple of consistent patterns that emerged from our testing which we were able to quickly address and simplify the experience for the average user even more.
